Mayer Studios Support

FAQ

General


Settings offers a way to customize your clockface to fit your style tastes. To access them, launch the Fitbit App, Click the profile icon in the top left, Select the appropriate device, Click the 'clocks' tile, Find the clockface icon, And click the 3 dots shown in the top right of the container

This is usually caused by a communication error between your mobile device and your Fitbit. To fix this, please try closing and reopening your clockface/app. If this doesn't work, restart your phone and watch and reselect your options.

Unfortunately, a firmware bug in FitbitOS may cause your clockface to not properly download. To fix this, launch the clock app on your watch, and switch to a differnt face, and back to the desired one. If that doesn't work, try restaring your phone and watch.

All of our apps and clockfaces that use KiezelPay require internet to communicate with their servers. Other features, such as weather or Google Maps also require internet access.

Weather


  • Check that all permissions are granted. You must allow the application to access location and the internet.
  • Close and reopen the app.
  • Restart your phone and watch.
  • Sync your phone and watch.
  • Make sure that the Fitbit app is running on your phone. Do this by clicking on the Fitbit app to launch it.
  • For iOS Users: Ensure that the Fitbit app on your phone always has access to your location. Do this by going to Settings → Fitbit → Location. Set this to always. Next, ensure that Cellular Data and Background App Refresh to the Fitbit app are enabled. You can do this by going to Settings → Fitbit and making sure the toggle switches are in the "On" position.

Your weather units are based on those set within your Fitbit profile. Please click here to change

Refer to "Weather Won't Load"

Payments


Many of our clockfaces &s; apps require a small, one time payment to use. These are handled in a secure maner through KiezelPay. Please watch this video to learn how to use KiezelPay.

Because Fitbit doesn't allow us to uniquely identify your device, you will be shown a payment screen every time you download a clockface or app. If you've already paid, please watch this video to learn how to unlock again for free.

Bundles are a great way to gain access to many of our clockfaces/apps, usually at a steep discount. You may view all of our bundles here or choose when purchasing one of our products.

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